We want you to feel confident shopping with Traciy. If your purchase isn't quite right, eligible products may be returned or exchanged within 15 days in accordance with the conditions below.
15-Day Return & Exchange Period
You may request a return or exchange within 15 days of receiving your order.
To be eligible, returned merchandise should generally be:
- Unworn
- Unwashed
- Unused
- Free from stains, odors, makeup, perfume, or other signs of wear
- In its original condition
- Returned with original tags and packaging where applicable
Items that show signs of wear, washing, alteration, damage caused after delivery, or improper use may not qualify for return or exchange.
How to Request a Return or Exchange
Before returning an item, please contact:
Please provide:
- Your order number
- The item(s) you wish to return or exchange
- The reason for your request
- Photos when the item is damaged, defective, or incorrect
Our customer service team will provide applicable return instructions.
Please do not send a return to an address without first contacting our customer service team.
Free Returns & Exchanges
We provide a 15-day free return and exchange service for eligible orders.
Where a prepaid return option is available for your location, our customer service team will provide the appropriate return instructions.
Availability and return procedures may vary depending on your country or region.
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible and include clear photos of the item and packaging.
After verification, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return where applicable, including:
- Items showing clear signs of wear or washing
- Items damaged through misuse
- Items without required original tags
- Certain intimate or hygiene-sensitive products
- Items specifically marked as final sale or non-returnable before purchase
Any exclusions will be subject to applicable consumer protection laws.
Exchanges
If you would like a different size, color, or eligible product variation, please contact us within the 15-day return period.
Exchange availability depends on current stock.
If the requested replacement is unavailable, another available option or a refund may be offered.
Refunds
Once a returned item has been received and inspected, approved refunds will be issued to the original payment method where possible.
The time required for funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original premium or expedited shipping charges may not be refundable unless required by applicable law or the return results from our error.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee cancellations or modifications once an order has entered processing or has already shipped.
Contact Us
For returns or exchanges: